Wyamate Privacy Policy
Effective Date: 24 October 2025
This Privacy Policy explains what data we collect, how we use it, and your rights. Wyamate is committed to protecting the privacy of manpower agencies and their deployed workers. Our job is to help you stay compliant, not to track, advertise, or overreach.
Company Information
Wyamate is operated by WYAMATE LIMITED:
- NZBN: 9429052992087
- Company Number: 9357846
- Contact Email: hello@wyamate.com
- WhatsApp Support: +63 993 874 9699
1. What We Collect
Agency User Data
- Contact details (name, email)
- Login credentials and access permissions
- Encrypted passwords (not stored in plain text)
- Secure session identifiers
- Email verification records
Worker Data
- Contact and placement details (name, phone, job, employer, destination country)
- Worker welfare responses (OK, Problem, Update Info)
- Free-text messages from workers
- Images or documents from workers and agency users
- Fallback contact details (employer phone, emergency contact)
- Timestamped check-ins and response logs
Officer Activity Data (for audit compliance)
- Officer action logs (who, what, when)
- Response time tracking
- Workload distribution metrics
- Team performance analytics
2. Worker Consent Requirements
Lawful Basis for Processing
Under the Philippine Data Privacy Act of 2012, Wyamate processes worker data with the following lawful bases:
- Consent: Workers must provide informed acknowledgment before receiving messages
- Legal Obligation: Agencies are required to conduct welfare monitoring as part of their regulatory obligations
- Legitimate Interest: Protecting worker welfare and safety
Consent Procedures
For New Deployments:
- Agencies must include welfare monitoring acknowledgment in employment or pre-departure contracts
- Workers sign documents acknowledging they will receive regular check-in messages
- Consent is documented before deployment
For Already Deployed Workers:
- Wyamate sends an initial onboarding message explaining the system
- Workers provide acknowledgment via button response
- Non-responses are flagged for manual follow-up by Welfare Desk Officers
- All consent interactions are timestamped and logged
Worker Rights
Workers have the right to:
- Understand how their data is used
- Access their welfare check-in history through their agency
- Request corrections to their information
- Lodge complaints with their agency or the Philippine National Privacy Commission
3. Use of Smart Classification
Smart Classification
- Wyamate uses third-party automated services for message classification
- Worker responses are analyzed to detect issues, problems, or critical situations
- Message content and basic worker context (country, job type) may be processed by automated services
- We use providers with strict data protection agreements
- Agencies can manually override all classification results
- Human review always takes precedence
Response Processing
- Structured reply options and automated processing to categorize responses
- Categories include: "OK," "Info Update," "Problem," "Critical"
- Agencies can override classifications
- Human review takes precedence over automated classification
4. Who Owns the Data
Data Ownership
- The agency owns the uploaded worker data
- Wyamate does not sell, reshare, or reprocess data outside core compliance functions
- Data is retained solely for legal obligations
5. How We Use the Data
Core Functions
- Sending scheduled welfare check-ins via WhatsApp
- Logging and categorizing responses
- Notifying agency users of issues
- Facilitating responses to "Problem" or "Critical" flags
- Sending daily welfare digest emails
What We DON'T Do
- NOT used for advertising
- NOT used for profiling
- NOT used for training models
6. How It's Stored
Hosting and Infrastructure
- Secure cloud infrastructure with industry-standard encryption
- Encrypted databases with regular backups
- Secure session management with encrypted credentials
- Live dashboard updates via secure connections
- Geographic location: Global distributed infrastructure
Security Measures
- Access limited to the agency and authorized Wyamate support staff
- Audit logging for all access
- Messages stored as plain text or uploaded files (image or document)
- NOT stored as audio or location data
7. Data Retention
Retention Periods
- Worker logs retained per DMW compliance requirements (quarterly reporting under POEA MC No. 009, s. 2019)
- Agency can request deletion once audit obligations are met
- Full account deletion subject to legal archiving requirements
8. Worker Privacy
Worker Access
- Workers do not log into Wyamate
- Check-ins sent via Wyamate's verified WhatsApp account
- Workers can reply using:
- Quick buttons
- Text messages
- Images or documents
What We DON'T Collect from Workers
- NO GPS/location data
- NO device/metadata logs
- NO app tracking
- NO behavioral profiling
Access Control
- Agency-only access to worker replies
- No employers can view worker replies
9. Legal Compliance
Regulatory Alignment
- Philippines: Philippine Data Privacy Act of 2012, POEA MC No. 009 s. 2019
- Privacy-by-design principles followed
10. Security and Cyber Resilience
Security Measures
- Secure data storage using encrypted infrastructure
- Authenticated and audit-logged access
- No third-party data sharing without agency consent
- Incident logs available
- Breach notification readiness
11. Your Rights and Requests
Agency User Rights
- Access/export of records
- Correction of entries
- Request for deletion of fulfilled/outdated records
- Request for full account removal (subject to audit lock)
- Request for a signed DPA (Data Processing Agreement) if required
12. Questions or Concerns
Contact Information
- Email: hello@wyamate.com
- WhatsApp: +63 993 874 9699
- PH Support Hours: Monday-Friday, 9:00am-5:00pm (PHT)
13. Subprocessors
Third-Party Service Providers
Wyamate uses trusted third-party service providers to deliver our welfare monitoring services. A complete list of subprocessors, including their data processing activities and geographic locations, is available upon request to participating agencies.
To request the subprocessor list, agencies must first join the Wyamate pilot program. Current participants can contact us at:
- Email: hello@wyamate.com
- WhatsApp: +63 993 874 9699
Final Word
Wyamate helps your agency prove it cares, not just that it complies. We collect only what's necessary, use it only for welfare compliance, and keep it secured. Always.
Policy Review
This policy is reviewed regularly to ensure alignment with DMW guidance and evolving data protection laws.
© 2025 Wyamate Limited. All rights reserved.